MSC UpGrade | MSC Cruises

TAKE your cruise to the next level

Bid for a cabin upgrade in a few clicks!
Our MSC UPGRADE PROGRAMME elevates your cruise in a few simple steps. Imagine being upgraded from an Ocean View cabin to our most elegant Suites.

With our cabin upgrade programme you could win the most breathtaking views on board in a few simple clicks.

Just make your bid on the cabins available and get a chance to secure the cabin of your dreams!

Check your eligibility for a cabin upgrade by filling in the form below, and elevate your journey on board beyond imagination!

How DOES THE MSC Upgrades PROGRAMME Work?

1. FIND OUT IF YOU ARE ELIGIBLE FOR A CABIN UPGRADE

If you already have a booking number and have paid for your cruise, we will contact you by email to propose a cabin upgrade.
If you don’t receive our e-mail, you can still check if you are eligible for this offer by filling out the eligibility form, and then making a bid to upgrade your cabin to a higher category.
If you booked through a travel agent, they will be able to guide you through the process if necessary.

GO TO THE FORM

1. FIND OUT IF YOU ARE ELIGIBLE FOR A CABIN UPGRADE

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2. CHECK THE CABIN UPGRADES AVAILABLE AND MAKE YOUR BID

If you're eligible, discover the best cabins available for an upgrade and insert the amount you are willing to pay. Each bid is per person and will automatically be replicated for the second guest in the cabin with you (3rd and 4th guests will benefit from the category upgrade free of charge). Remember to provide us with a valid credit card, even though in this phase you will not be charged.

Bidding on multiple rooms will increase your chances of getting an upgrade, but you will only be charged for one upgrade.
Remember to provide us with a valid credit card, even though you will not be charged at this point.

2. CHECK THE CABIN UPGRADES AVAILABLE AND MAKE YOUR BID

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3. KEEP AN EYE ON YOUR EMAILS AND ENJOY YOUR CRUISE

We will inform you of the outcome of your bid by e-mail, so keep an eye on it!

If your bid is accepted, your credit card will automatically be charged the corresponding amount. Otherwise, you will keep the cabin you originally booked without paying any additional amount.

3. KEEP AN EYE ON YOUR EMAILS AND ENJOY YOUR CRUISE

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FAQ

How much do I bid through MSC UpGrade if my reservation includes more than two guests?

If your reservation includes multiple guests, the offer amount submitted will be per guest but only for the first and second guest on the reservation. So if you originally booked a cabin for three persons and bid £ 100 for an MSC UpGrade, the first two passengers named on the reservation would be charged £ 100 each for the upgrade, while the third passenger would enjoy the upgrade at no additional cost should the upgrade be accepted.

How will I be charged for MSC UpGrade if I travel alone?

You will be charged based on double occupancy. For example, if you originally booked a single occupancy cabin and bid £ 100 for an MSC UpGrade, you will be charged £ 200 should the upgrade be accepted.

How do MSC UpGrade offers work if I’m part of a group or if my bookings is linked with another reservation?

Each offer is considered individually. MSC Cruises cannot guarantee that all reservations travelling together will be upgraded. Under the circumstance that all reservations are upgraded, MSC cannot guarantee that all the upgraded cabins will be close together.

If I’m travelling with another cabin, can I bid only once through MSC UpGrade and, if accepted, cancel the second reservation and move the guests into the upgraded cabin?

No, if you are travelling with another cabin, you will need to submit two separate bids, and each will be considered independently. MSC cannot guarantee that both reservations will be upgraded. In case one of the reservations gets upgraded, you cannot move the other guests into the upgraded cabin. All reservations cancelled within the penalty period will be subject to MSC’s standard cancellation fees outlined in the Booking Terms and Conditions.

Can I modify or cancel the MSC UpGrade offer after it has been submitted?

You may modify or cancel the offer up until 48 hours prior to the closing of the bidding window, as long as the offer has not already been accepted by MSC or your credit card has not already been charged.

Can I cancel the MSC UpGrade offer after it has been accepted?

No, once your bid is accepted, your credit card is charged immediately, and the upgrade amount paid is final and non-refundable.

What will happen with the promotions I already have if I’m upgraded through MSC UpGrade?

You get to keep the promotions you already have based on the cabin category initially booked. However,  no additional promotions will be added to your reservation.

What will happen with my cabin experience if I win an MSC UpGrade?

If you are currently in a cabin with “Bella” or “Fantastica” experience and submit an Offer for an upgrade to a higher category, MSC cannot guarantee that you will be assigned to a cabin with the same experience. I upgraded cabin will retain the initially booked experience “Bella” or “Fantastica”.

If I win an upgrade to an Aurea experience or MSC Yacht Club cabin, do I get all the related benefits?

Yes, if a guest wins an upgrade to an Aurea experience or MSC Yacht Club cabin, the originally booked Bella or Fantastica experience will be changed to the new Aurea or MSC Yacht Club cabin experience. We will guarantee all the related benefits associated with the upgraded experience. In case of an upgrade to MSC Yacht Club, there will be no refund for pre-purchased drinks packages.

Can I choose the location or specific features of the cabin?

No, the cabin location and features will depend on availability. MSC cannot guarantee a specific cabin number assignment within the upgraded category.

What will happen if the upgrade category includes a higher amount of Hotel Service Charge?

If the upgrade cabin category includes a higher amount for Hotel Service Charge, these will be charged to guests and the balance will be requested at the end of the cruise.

When will I know if my MSC UpGrade offer got accepted?

The offer can be accepted anytime from the moment it is submitted before voyage departure. You will receive an email notifying you of accepted offer.

Why did I or someone “travelling with” me not receive an invite to bid for an MSC UpGrade?

To receive an email invitation to bid for a cabin upgrade, you must have opted-in to MSC marketing emails. Also, the MSC UpGrade programme is subject to availability and may not be available for all voyages or in all cabin categories. If you wish to ensure a particular cabin category, you should book your desired cabin category at the time of booking.

Terms & conditions

MSC Upgrade Programme

Please find here the Terms & Conditions.